{"id":247889,"date":"2026-08-27T12:05:58","date_gmt":"2026-08-27T11:05:58","guid":{"rendered":"https:\/\/www.marbre-import.fr\/terms-and-conditions-of-sale\/"},"modified":"2026-08-27T14:49:08","modified_gmt":"2026-08-27T13:49:08","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.marbre-import.fr\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and Conditions of Sale"},"content":{"rendered":"\n<section class=\"mi-legal-page\">\n<style>\n.entry-title.main_title{display:none!important}\n.mi-legal-page{max-width:1120px;margin:0 auto;padding:72px 24px 88px;color:#222;font-family:inherit;line-height:1.75}\n.mi-legal-page .mi-kicker{margin:0 0 12px;color:#9b7a45;font-size:.78rem;font-weight:700;letter-spacing:.16em;text-transform:uppercase}\n.mi-legal-page h1{margin:0 0 16px;font-size:clamp(2.2rem,5vw,4rem);line-height:1.08;font-weight:500}\n.mi-legal-page .mi-version{margin:0 0 20px;color:#777;font-size:.92rem}\n.mi-legal-page .mi-lead{max-width:850px;margin:0 0 46px;color:#555;font-size:1.12rem}\n.mi-legal-page h2{margin:44px 0 16px;padding-top:10px;border-top:1px solid #e5e1db;font-size:1.5rem;line-height:1.3}\n.mi-legal-page h3{margin:28px 0 10px;font-size:1.12rem}\n.mi-legal-page p{margin:0 0 16px}\n.mi-legal-page ul{margin:0 0 20px;padding-left:1.3rem}\n.mi-legal-page li{margin:0 0 8px}\n.mi-legal-page .mi-callout{margin:26px 0;padding:22px 24px;background:#f7f5f1;border-left:3px solid #9b7a45}\n.mi-legal-page a{color:#765a32;text-decoration:underline;text-underline-offset:3px}\n.mi-legal-page .mi-signature{margin-top:48px}\n<\/style>\n<p class=\"mi-kicker\">Marbre Import<\/p>\n<h1>Terms and Conditions of Sale<\/h1>\n<p class=\"mi-version\">Version dated 15 January 2026<\/p>\n<p class=\"mi-lead\">Signing a quotation constitutes unconditional acceptance of these Terms and Conditions of Sale. They apply to orders placed with Marbre Import and remain governed by French law.<\/p>\n\n<h2>Definitions<\/h2>\n<p><strong>Marbre Import:<\/strong> the selling company.<\/p>\n<p><strong>Client:<\/strong> any natural person or legal entity signing the quotation.<\/p>\n<p><strong>Products:<\/strong> natural stone, marble, granite, quartz, ceramic and associated products.<\/p>\n<p><strong>Delivery Point:<\/strong> the unloading location and conditions defined in Clause 5.1.<\/p>\n<p><strong>Carrier:<\/strong> any party responsible for transport or delivery.<\/p>\n\n<h2>1. Scope<\/h2>\n<p>These terms apply to all sales entered into with Marbre Import, including the supply of natural stone, marble, granite, quartz, ceramic and associated products. They define the conditions governing orders, delivery, payment, receipt, claims and warranties.<\/p>\n\n<h2>2. Quotations and orders<\/h2>\n<p>A signed quotation constitutes a firm and final order. Any amendment after signature \u2014 including a change to the product, quantity, dimensions, timescale, delivery address or handling equipment \u2014 or any cancellation must be approved in writing by Marbre Import.<\/p>\n<p>If the Client cancels unilaterally, a fixed charge equal to 30% of the total amount including VAT will be invoiced to cover processing, reservation and procurement costs.<\/p>\n\n<h2>3. Deposit and payment<\/h2>\n<h3>3.1 Standard payment schedule<\/h3>\n<p>A deposit of 50% is payable when the order is placed. The remaining 50% is payable <strong>before delivery<\/strong>, after the Client has received photographs showing the crates loaded onto the vehicle as evidence that the order has been prepared for dispatch.<\/p>\n\n<h3>3.2 Where the Client declines to pay the full balance before delivery<\/h3>\n<p>If the Client does not agree to pay the full balance before delivery, the following schedule automatically applies:<\/p>\n<ul>\n<li>50% when the order is placed;<\/li>\n<li>25% before the crates are loaded and released to the carrier;<\/li>\n<li>25% following delivery.<\/li>\n<\/ul>\n<p>In this situation, Marbre Import may make delivery conditional on payment security under Clause 3.4 and\/or the use of a secure payment method.<\/p>\n\n<h3>3.3 Due dates and suspension<\/h3>\n<p>Any failure or delay in payment automatically suspends the order, preparation, loading and\/or delivery without prior notice. No discount is granted for early payment. Payment is deemed effective only once cleared funds have been received.<\/p>\n\n<h3>3.4 Payment security and prevention of non-payment<\/h3>\n<p>To prevent non-payment, particularly where staged payment has been agreed, Marbre Import may request at any time:<\/p>\n<ul>\n<li>an instant SEPA bank transfer;<\/li>\n<li>payment by secure link or bank card; or<\/li>\n<li>a bank cheque, guarantee, surety or equivalent security agreed in writing.<\/li>\n<\/ul>\n<p>If the proposed security is considered insufficient, Marbre Import may refuse delivery and offer collection following payment in full, or postpone delivery until full payment has been received.<\/p>\n\n<h3>3.5 Acceleration<\/h3>\n<p>If any instalment is not paid when due, all remaining sums become immediately payable, without prejudice to the penalties and costs set out in Clause 4.<\/p>\n\n<h3>3.6 Additional costs<\/h3>\n<p>Additional costs \u2014 including storage, repeat attendance, redelivery, vehicle waiting time or additional handling \u2014 must be paid before any further delivery attempt.<\/p>\n\n<h2>4. Late payment<\/h2>\n<p>Late payment automatically gives rise, without the need for a reminder, to interest at three times the French statutory interest rate in force.<\/p>\n<p>In accordance with Article L.441-10 of the French Commercial Code, a fixed recovery charge of \u20ac40 is also payable where applicable. Failure to meet a payment deadline entitles Marbre Import to suspend any delivery in progress, without prejudice to any other remedy available to it.<\/p>\n\n<h2>5. Delivery, access, receipt and claims<\/h2>\n<h3>5.0 Estimated timescales<\/h3>\n<p>Delivery is normally estimated at 15 to 30 working days after approval of the quotation or completion of the site measurement, where applicable.<\/p>\n<div class=\"mi-callout\"><strong>Important:<\/strong> manufacturing, availability and delivery times are estimates only. A delay caused by production, logistics, weather or any other circumstance does not entitle the Client to cancel the order or claim compensation or penalties from Marbre Import, subject to mandatory statutory rights.<\/div>\n\n<h3>5.1 Standard Delivery Point \u2014 kerbside delivery<\/h3>\n<p>Unless otherwise agreed in writing, delivery is deemed to take place at kerbside, beside the vehicle at the address supplied by the Client, on an accessible, level, trafficable and stable area where the vehicle can stop and manoeuvre safely.<\/p>\n<p>Entering private property, crossing obstacles, travelling over a garden, earth courtyard or unstable driveway, or positioning goods beyond the standard Delivery Point is a separate service and is not included in standard delivery.<\/p>\n\n<h3>5.2 Access \u2014 Client\u2019s responsibility<\/h3>\n<p>Unless the quotation states otherwise, the Client must ensure access suitable for a 24-tonne heavy goods vehicle and must provide safe, practicable unloading conditions on stable, hard ground, including during bad weather.<\/p>\n<p>Where access is difficult or unsuitable, or the ground is unsafe \u2014 including waterlogged or muddy ground, a steep gradient, an obstructed site or a risk of the vehicle becoming stuck \u2014 the Carrier may:<\/p>\n<ul>\n<li>refuse to enter the property;<\/li>\n<li>unload at the nearest safe and accessible point; or<\/li>\n<li>refuse unloading where safety cannot be ensured.<\/li>\n<\/ul>\n<p>Additional costs may be charged for a smaller vehicle, specialist handling, waiting time, storage or redelivery.<\/p>\n\n<h3>5.3 Parking, public highway and permits<\/h3>\n<p>Where stopping or unloading on a public road or pavement is required, the Client is responsible for obtaining all necessary local-authority or police permits, reserving sufficient space, keeping the area clear and arranging any required signage.<\/p>\n<p>An inability to park or manoeuvre due to circumstances attributable to the Client is treated as an unsuccessful delivery attempt under Clause 5.6.<\/p>\n\n<h3>5.4 Unloading closer to, or within, the property<\/h3>\n<p>Where physically possible, Marbre Import may ask the Carrier to unload closer to the final location as a discretionary service. This remains subject to the Carrier\u2019s assessment of safety, ground conditions, regulations, equipment and weather, and cannot be required by the Client without prior written agreement.<\/p>\n<p>Any unloading within the property requires written approval and may require an additional quotation for a crane lorry, all-terrain forklift or specialist handling.<\/p>\n\n<h3>5.5 Transport insurance<\/h3>\n<p>Marbre Import arranges transport insurance for the goods as part of standard delivery to the Delivery Point defined in Clause 5.1. Handling or unloading outside that scope \u2014 in particular within a garden or on unstable ground \u2014 may not be covered by that insurance.<\/p>\n<p>If such an operation is accepted, it is carried out at the Client\u2019s risk and any specific insurance must be arranged and paid for by the Client or its appointed contractor.<\/p>\n\n<h3>5.6 Unsuccessful delivery, refusal, absence or failure to provide access<\/h3>\n<p>If the Client is absent, refuses delivery, requests unloading outside the standard conditions, provides unsuitable access or ground, or otherwise prevents delivery for a reason attributable to the Client, delivery is deemed to have been attempted.<\/p>\n<p>The goods may be placed into storage, and all resulting costs \u2014 including waiting time, repeat attendance, additional handling, storage, depot fees, redelivery or return transport \u2014 will be re-invoiced to the Client. Any new delivery attempt may be conditional on advance payment of all amounts due.<\/p>\n\n<h3>5.6 bis Non-payment when due<\/h3>\n<p>If an amount due has not been paid, Marbre Import and\/or the appointed Carrier may decline to unload. The delivery will then be treated as an unsuccessful attempt and the Client will remain liable for waiting time, storage, redelivery and related costs.<\/p>\n\n<h3>5.7 Inspection on delivery and reservations<\/h3>\n<p>On delivery, the crates must be opened and the goods inspected immediately in the driver\u2019s presence. An externally undamaged crate does not guarantee that the contents are free from internal impact damage, cracks or chips.<\/p>\n<div class=\"mi-callout\">Any issue must be described precisely and in detail on the delivery note before it is signed. The wording \u201csubject to unpacking\u201d or \u201csubject to inspection\u201d has no legal or insurance value and does not preserve a claim.<\/div>\n\n<h3>5.8 Claims<\/h3>\n<p>Claims must be confirmed by registered letter within a maximum of three working days. After that period, the Products will be deemed compliant, subject to any mandatory statutory warranties.<\/p>\n\n<h2>6. Natural materials and tolerances<\/h2>\n<p>The Products are natural materials and may show variations in colour, texture, veining or crystallisation. These characteristics make each piece unique and do not constitute defects.<\/p>\n<p>Cutting or thickness tolerances of \u00b12 mm may occur depending on the material, cutting tools and ambient temperature. Such variations are accepted within normal industry standards and do not give rise to a claim.<\/p>\n\n<h2>7. Site measurement, where applicable<\/h2>\n<p>If site measurement is included in the quotation, it will be carried out by Marbre Import\u2019s technician once the order has been approved. Where measurement is not included, the Client accepts full responsibility for the measurements supplied.<\/p>\n<p>The Client remains responsible for ensuring that the substrate, levels, plumb lines, openings and installation environment are suitable and compliant.<\/p>\n\n<h2>8. Retention of title<\/h2>\n<p>The goods remain the exclusive property of Marbre Import until the full order price and all additional costs \u2014 including storage, repeat attendance and redelivery \u2014 have been paid, pursuant to the French law of 12 May 1980.<\/p>\n\n<h2>9. Warranties<\/h2>\n<p>Products are covered by the statutory warranties applicable under French law. The following are excluded to the extent permitted by law:<\/p>\n<ul>\n<li>damage caused by improper handling, dropping, impact or unsuitable maintenance;<\/li>\n<li>purely aesthetic changes that do not prevent use, including scratches, stains or minor chipping;<\/li>\n<li>movement or relocation of Products after delivery without Marbre Import\u2019s agreement;<\/li>\n<li>damage arising from handling, unloading or positioning that does not comply with Clause 5, or that is carried out at the Client\u2019s request outside the standard Delivery Point.<\/li>\n<\/ul>\n\n<h2>10. Force majeure<\/h2>\n<p>Marbre Import cannot be held liable for delay or non-performance caused by force majeure, including strikes, severe weather, supplier stock shortages, health emergencies or any event meeting the criteria of force majeure under French law.<\/p>\n\n<h2>11. Liability<\/h2>\n<p>Marbre Import is not liable for indirect loss, including loss of business, loss of opportunity or commercial loss.<\/p>\n<p>In all cases, and subject to mandatory rules of law, Marbre Import\u2019s liability is limited to the amount actually paid for the Products concerned. Marbre Import is not responsible for installation choices, site conditions or the acts or omissions of third parties, including installers, handlers or carriers appointed by the Client.<\/p>\n\n<h2>12. Governing law and jurisdiction<\/h2>\n<p>The contract and these Terms and Conditions of Sale are governed by French law. Any dispute concerning their performance or interpretation shall be submitted to the competent court for Marbre Import\u2019s registered office.<\/p>\n<p>Where the Client is a consumer, any mandatory consumer-protection or jurisdiction rules that apply to the Client take precedence.<\/p>\n\n<div class=\"mi-signature\">\n<p>Please contact us if you require clarification before signing your quotation.<\/p>\n<p><strong>Nicolas Roudey<\/strong><br>Managing Director<\/p>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Marbre Import Terms and Conditions of Sale Version dated 15 January 2026 Signing a quotation constitutes unconditional acceptance of these Terms and Conditions of Sale. They apply to orders placed with Marbre Import and remain governed by French law. Definitions Marbre Import: the selling company. Client: any natural person or legal entity signing the quotation. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-247889","page","type-page","status-publish","hentry"],"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"et-pb-post-main-image":false,"et-pb-post-main-image-fullwidth":false,"et-pb-portfolio-image":false,"et-pb-portfolio-module-image":false,"et-pb-portfolio-image-single":false,"et-pb-gallery-module-image-portrait":false,"et-pb-post-main-image-fullwidth-large":false,"et-pb-image--responsive--desktop":false,"et-pb-image--responsive--tablet":false,"et-pb-image--responsive--phone":false},"uagb_author_info":{"display_name":"Nicolas Roudey","author_link":"https:\/\/www.marbre-import.fr\/en\/author\/qe0jqt2016ines\/"},"uagb_comment_info":0,"uagb_excerpt":"Marbre Import Terms and Conditions of Sale Version dated 15 January 2026 Signing a quotation constitutes unconditional acceptance of these Terms and Conditions of Sale. They apply to orders placed with Marbre Import and remain governed by French law. Definitions Marbre Import: the selling company. Client: any natural person or legal entity signing the quotation.&hellip;","_links":{"self":[{"href":"https:\/\/www.marbre-import.fr\/en\/wp-json\/wp\/v2\/pages\/247889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marbre-import.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.marbre-import.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.marbre-import.fr\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marbre-import.fr\/en\/wp-json\/wp\/v2\/comments?post=247889"}],"version-history":[{"count":1,"href":"https:\/\/www.marbre-import.fr\/en\/wp-json\/wp\/v2\/pages\/247889\/revisions"}],"predecessor-version":[{"id":247900,"href":"https:\/\/www.marbre-import.fr\/en\/wp-json\/wp\/v2\/pages\/247889\/revisions\/247900"}],"wp:attachment":[{"href":"https:\/\/www.marbre-import.fr\/en\/wp-json\/wp\/v2\/media?parent=247889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}