Marbre Import

Terms and Conditions of Sale

Version dated 15 January 2026

Signing a quotation constitutes unconditional acceptance of these Terms and Conditions of Sale. They apply to orders placed with Marbre Import and remain governed by French law.

Definitions

Marbre Import: the selling company.

Client: any natural person or legal entity signing the quotation.

Products: natural stone, marble, granite, quartz, ceramic and associated products.

Delivery Point: the unloading location and conditions defined in Clause 5.1.

Carrier: any party responsible for transport or delivery.

1. Scope

These terms apply to all sales entered into with Marbre Import, including the supply of natural stone, marble, granite, quartz, ceramic and associated products. They define the conditions governing orders, delivery, payment, receipt, claims and warranties.

2. Quotations and orders

A signed quotation constitutes a firm and final order. Any amendment after signature — including a change to the product, quantity, dimensions, timescale, delivery address or handling equipment — or any cancellation must be approved in writing by Marbre Import.

If the Client cancels unilaterally, a fixed charge equal to 30% of the total amount including VAT will be invoiced to cover processing, reservation and procurement costs.

3. Deposit and payment

3.1 Standard payment schedule

A deposit of 50% is payable when the order is placed. The remaining 50% is payable before delivery, after the Client has received photographs showing the crates loaded onto the vehicle as evidence that the order has been prepared for dispatch.

3.2 Where the Client declines to pay the full balance before delivery

If the Client does not agree to pay the full balance before delivery, the following schedule automatically applies:

• 50% when the order is placed;
• 25% before the crates are loaded and released to the carrier;
• 25% following delivery.

In this situation, Marbre Import may make delivery conditional on payment security under Clause 3.4 and/or the use of a secure payment method.

3.3 Due dates and suspension

Any failure or delay in payment automatically suspends the order, preparation, loading and/or delivery without prior notice. No discount is granted for early payment. Payment is deemed effective only once cleared funds have been received.

3.4 Payment security and prevention of non-payment

To prevent non-payment, particularly where staged payment has been agreed, Marbre Import may request at any time:

• an instant SEPA bank transfer;
• payment by secure link or bank card; or
• a bank cheque, guarantee, surety or equivalent security agreed in writing.

If the proposed security is considered insufficient, Marbre Import may refuse delivery and offer collection following payment in full, or postpone delivery until full payment has been received.

3.5 Acceleration

If any instalment is not paid when due, all remaining sums become immediately payable, without prejudice to the penalties and costs set out in Clause 4.

3.6 Additional costs

Additional costs — including storage, repeat attendance, redelivery, vehicle waiting time or additional handling — must be paid before any further delivery attempt.

4. Late payment

Late payment automatically gives rise, without the need for a reminder, to interest at three times the French statutory interest rate in force.

In accordance with Article L.441-10 of the French Commercial Code, a fixed recovery charge of €40 is also payable where applicable. Failure to meet a payment deadline entitles Marbre Import to suspend any delivery in progress, without prejudice to any other remedy available to it.

5. Delivery, access, receipt and claims

5.0 Estimated timescales

Delivery is normally estimated at 15 to 30 working days after approval of the quotation or completion of the site measurement, where applicable.

5.1 Standard Delivery Point — kerbside delivery

Unless otherwise agreed in writing, delivery is deemed to take place at kerbside, beside the vehicle at the address supplied by the Client, on an accessible, level, trafficable and stable area where the vehicle can stop and manoeuvre safely.

Entering private property, crossing obstacles, travelling over a garden, earth courtyard or unstable driveway, or positioning goods beyond the standard Delivery Point is a separate service and is not included in standard delivery.

5.2 Access — Client’s responsibility

Unless the quotation states otherwise, the Client must ensure access suitable for a 24-tonne heavy goods vehicle and must provide safe, practicable unloading conditions on stable, hard ground, including during bad weather.

Where access is difficult or unsuitable, or the ground is unsafe — including waterlogged or muddy ground, a steep gradient, an obstructed site or a risk of the vehicle becoming stuck — the Carrier may:

• refuse to enter the property;
• unload at the nearest safe and accessible point; or
• refuse unloading where safety cannot be ensured.

Additional costs may be charged for a smaller vehicle, specialist handling, waiting time, storage or redelivery.

5.3 Parking, public highway and permits

Where stopping or unloading on a public road or pavement is required, the Client is responsible for obtaining all necessary local-authority or police permits, reserving sufficient space, keeping the area clear and arranging any required signage.

An inability to park or manoeuvre due to circumstances attributable to the Client is treated as an unsuccessful delivery attempt under Clause 5.6.

5.4 Unloading closer to, or within, the property

Where physically possible, Marbre Import may ask the Carrier to unload closer to the final location as a discretionary service. This remains subject to the Carrier’s assessment of safety, ground conditions, regulations, equipment and weather, and cannot be required by the Client without prior written agreement.

Any unloading within the property requires written approval and may require an additional quotation for a crane lorry, all-terrain forklift or specialist handling.

5.5 Transport insurance

Marbre Import arranges transport insurance for the goods as part of standard delivery to the Delivery Point defined in Clause 5.1. Handling or unloading outside that scope — in particular within a garden or on unstable ground — may not be covered by that insurance.

If such an operation is accepted, it is carried out at the Client’s risk and any specific insurance must be arranged and paid for by the Client or its appointed contractor.

5.6 Unsuccessful delivery, refusal, absence or failure to provide access

If the Client is absent, refuses delivery, requests unloading outside the standard conditions, provides unsuitable access or ground, or otherwise prevents delivery for a reason attributable to the Client, delivery is deemed to have been attempted.

The goods may be placed into storage, and all resulting costs — including waiting time, repeat attendance, additional handling, storage, depot fees, redelivery or return transport — will be re-invoiced to the Client. Any new delivery attempt may be conditional on advance payment of all amounts due.

5.6 bis Non-payment when due

If an amount due has not been paid, Marbre Import and/or the appointed Carrier may decline to unload. The delivery will then be treated as an unsuccessful attempt and the Client will remain liable for waiting time, storage, redelivery and related costs.

5.7 Inspection on delivery and reservations

On delivery, the crates must be opened and the goods inspected immediately in the driver’s presence. An externally undamaged crate does not guarantee that the contents are free from internal impact damage, cracks or chips.

5.8 Claims

Claims must be confirmed by registered letter within a maximum of three working days. After that period, the Products will be deemed compliant, subject to any mandatory statutory warranties.

6. Natural materials and tolerances

The Products are natural materials and may show variations in colour, texture, veining or crystallisation. These characteristics make each piece unique and do not constitute defects.

Cutting or thickness tolerances of ±2 mm may occur depending on the material, cutting tools and ambient temperature. Such variations are accepted within normal industry standards and do not give rise to a claim.

7. Site measurement, where applicable

If site measurement is included in the quotation, it will be carried out by Marbre Import’s technician once the order has been approved. Where measurement is not included, the Client accepts full responsibility for the measurements supplied.

The Client remains responsible for ensuring that the substrate, levels, plumb lines, openings and installation environment are suitable and compliant.

8. Retention of title

The goods remain the exclusive property of Marbre Import until the full order price and all additional costs — including storage, repeat attendance and redelivery — have been paid, pursuant to the French law of 12 May 1980.

9. Warranties

Products are covered by the statutory warranties applicable under French law. The following are excluded to the extent permitted by law:

• damage caused by improper handling, dropping, impact or unsuitable maintenance;
• purely aesthetic changes that do not prevent use, including scratches, stains or minor chipping;
• movement or relocation of Products after delivery without Marbre Import’s agreement;
• damage arising from handling, unloading or positioning that does not comply with Clause 5, or that is carried out at the Client’s request outside the standard Delivery Point.

10. Force majeure

Marbre Import cannot be held liable for delay or non-performance caused by force majeure, including strikes, severe weather, supplier stock shortages, health emergencies or any event meeting the criteria of force majeure under French law.

11. Liability

Marbre Import is not liable for indirect loss, including loss of business, loss of opportunity or commercial loss.

In all cases, and subject to mandatory rules of law, Marbre Import’s liability is limited to the amount actually paid for the Products concerned. Marbre Import is not responsible for installation choices, site conditions or the acts or omissions of third parties, including installers, handlers or carriers appointed by the Client.

12. Governing law and jurisdiction

The contract and these Terms and Conditions of Sale are governed by French law. Any dispute concerning their performance or interpretation shall be submitted to the competent court for Marbre Import’s registered office.

Where the Client is a consumer, any mandatory consumer-protection or jurisdiction rules that apply to the Client take precedence.